Global Citizen's Debate
interviews | service design | user journeys | tech requirements
EIT Digital is European non-profit organization. I worked on two different projects in the field of citizen participation. Global Citizen's Debate is a project by an organization called Mission Publiques in France. The organize face-to-face debates for citizen's all across world on pressing topics such as climate change, space exploration etc.
I worked on two different projects in the field of citizen participation at EIT Digital.
• I worked with a research team in UC Berkeley (U.S) to redesign an online citizen participation platform. I conducted interviews with subject matter experts and users to identify potential pain points.
• Once the redesign was implemented the engagement level on the platform increased by 40%. I further conducted usability studies to reiterate on the designs.
• I also worked with an organization called Mission Publiques (France) to design the process for face-to-face citizens debate.
• I also mapped out the user journeys for the different stakeholders that helped in identifying the interaction points where technology could help making the process efficient and less prone to human error.
For this project I started by mapping out the process of previous debates and then brainstorming on how future debates can be scaled and conducted more efficiently. the image below highlights the steps in the process I followed.